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FAQ file 02/12/08

Fire & Movement Magazine

1) How soon does my subscription start?

A) Subscriptions are started (or restarted) with the next issue to print. Because we print to order we cannot start a subscription with a back issue.

2) How come my renewal missed an issue?

2 A) Because we print to order, if the subscription renewal is received too
late it will start with the next issue to print. Once an issue goes to the
printer (about four weeks before mailing), the subscription database is
closed for the issue so we can prepare for the mailing. Important! If you
have received the last issue of your subscription you have 2-3 weeks to get
that renewal to us and processed to insure you do not miss any issues.

3) What is my subscription expiration?

The label on the envelope has the expiration number for your subscription at the end of the line where the name is located. If paid by credit card the expiration is also noted on the credit card receipt. Note that at times the subscription is updated after the labels are run for an issue. In that case your subscription expiration will update on your next label.

4) When is my issue too late?

A) Our experience with non-US  mail is to allow four months. For domestic delivery allow six weeks. Because this class of mail is not the same as first class its delivery is slower and more variable.

5) How come my magazine was not forwarded when I moved?

A) Because this class of mail is not forwarded. We receive a USPS form with the new address usually stapled to the front cover of the magazine (and, yes, the rest of the magazine is destroyed). It is very important to get change of addresses to us as soon as possible in order to be sure your subscription is not interrupted.

6) Where do I send my order or renewal?

Decision Games, PO Box 21598, Bakersfield CA 93390 or fax 661/587-5031.

DG Boxed Games

1) I preordered a game but have not received it yet.

A) Please click here to go to the "What's New" page. We update this page regularly on the production status of the games and magazines due out in the next year.

2) When will a pledge list game be published?

We will be publishing our pledge list games in the approximate order they appear on the pledge list, with about one game being published every two to three months (that is, four to six games per year). Thus, the games that are in the top five are the ones we expect to publish in the next year, and the games in the top 10 are those we expect to publish in the next two years. We don't list anything beyond the top 10 because getting to the number 10 spot is our criterion for moving ahead with a game, and getting to the number five spot is our criterion for beginning artwork and going to print. We also don't list the number of pledges because we are working by a ranking system similar to the one we use in S&T (though the pledge system is a straight count system, whereas S&T is a preference or forced choice system). The absolute number of pledges does not determine which games will get printed, rather the relative number, that is, its ranking. Getting into the top 5 is what it takes.

3) When should I consider my game shipment to be late?

A) All orders are shipped UPS ground service unless otherwise requested at the time of the order. Expected ship time for UPS is 7-10 business days (Midwest to east coast) and somewhat shorter for the west coast. If requesting postal service, it is shipped on a weekly basis and can take 10-14 days even for first class mail. Figure another 1-2 weeks before a shipment is truly late.

4) Where is the errata for the game I have?

4 A) We maintain an errata page on this site (click here), which has the
boxed game errata and a second link (click here) to the erules page.

5) What is the purpose of the game response card?

A) It's an important part of the game. We maintain a database of the registered game owners to send them errata, updates and subsequent game offers. When the card is received in our office, any errata available is automatically mailed to you and you are put on the mailing list for special offers. If your game did not have a response card (or you threw it away), click here for a pdf you can print out and mail to us: Decision Games, Game Response Card, PO Box 21598, Bakersfield, CA 93390.

6) My dog (child, spouse, other) ate my counters. Do you have game parts available?

A) We have parts for most games available for purchase individually. Click here for the price sheet. You can order the game parts using the Desert Fox order form and typing in the information.

7) How do I contribute an article or game?

A) For magazine articles contact the Editor directly. Click here for S&T, or click here for F&M. Review articles for F&M must be assigned by the editor. For a game submission, you can mail the prototype of the game with a cover letter detailing the playtesting, components, etc., to our offices, marked: attention Dr. Cummins.

8) How do I join the proofing team?

A) For magazine proofing send an email with your contact information directly to Callie at dgproduction@earthlink.net . For game proofing / playtesting contact Christopher at: ccummins@bak.rr.com. Note that compensation is usually in the form of a copy of the game or magazine.

Computer Games

1) I purchased some computer games and want to know when the AI will be added.

A) The fellow who was working on the computer versions unfortunately moved on to other things. We are looking for other individuals to pick up the baton and carry forward with this project, but nothing definite has been worked out at this time. Interested parties are welcome to email the publisher directly at: ccummins@bak.rr.com.

2) How do I install the computer game I purchased?

A) An example of installation for Decision Games computer games using the Ancient World (AW) game.

Move the BAW file found on the disk to the file location you want it to be in. Double-click on the icon to unzip it (making sure to indicate you want the file to remain in the file you placed it in). Look at the file location again, and there should be an AW program file and scenario file. Click on the AW program file to start the game. Under File, New Game will let you access the scenario selection menu. Select the scenario you want to play. If you want to enable the A.I. to play against the computer, type "Ctrl-Alt-I" at this point and select the side you want to play and computer for the other side. You will find the rules for the game and the program mechanics under Help.

Desert Fox Games

1) Why are the games I want out of stock?

A) Many of the items Desert Fox carries are one of kind or out of print games, and thus we only have one copy in stock at a time.

2) I have games or magazines I no longer want. Do you trade or buy?

A) Yes. To submit a collection for consideration please do the following: send the list with the manufacturer, game title, game edition (for SPI games also note bookcase box or flat tray), and condition. For magazines with the game, such as S&T, please indicate if it is the magazine and game. Condition must be stated as punched (game was played) or mint (counters not punched out); also any other notes on condition are appreciated, such as wear, highlighted, etc. Please be sure to include your name and contact information in the file and the accompanying email or cover letter. We issue credit memos for trades good for any purchase from Desert Fox, or checks for purchases about 10-14 days after the trade is received and verified. All trades and purchases must be preapproved. The list can be submitted as a word rtf file (please no Excel spreadsheets) or faxed or mailed to our offices.RTF (Rich Text File or Text only file for email submissions)

If your question was not answered here, please feel free to submit a Customer Service Request.

P.O. Box 21598, Bakersfield, CA 93390-1598
661 587-9633
661 587-5031 FAX
e-mail: dgservice@earthlink.net

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